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Hotel Maintenance Engineer


Job Description
The Maintenance Technician performs a variety of maintenance and repair tasks in order to keep the hotel in compliance with the company, franchise, and government's standards for functionality, cleanliness, safety, and security.
PRIMARY DUTIES AND ACCOUNTABILITIES
Maintenance Responsibilities
Maintains the basic upkeep of all rooms and common areas by ensuring all furniture, appliances and electrical equipment such as televisions, refrigerators, and light fixtures are in working order.
Ensures all paint and flooring meets company standards.
Repairs or replaces all HVAC systems such as individual air conditioning units as needed.
Cleans and maintains the hotel's exterior spaces such as the parking lot, swimming pool, landscaping, etc.
Guest Service
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must appropriately address guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Assists guests and staff with anything that they may need from a maintenance perspective.
Ongoing Other Duties as Assigned
Assists other maintenance engineers as needed.
Properly secures all tools, equipment, and supplies after use.
Reports any major repair issues or requests to the General Manager.
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
High School Diploma, GED, or equivalent years of relevant work experience required.
1+ years of previous maintenance/grounds experience required.
Must have working knowledge of plumbing, painting, HVAC, electrical, and other general repair skills.
Ability to efficiently work under time constraints.
Possesses good organizational and prioritization skills.
Able to work independently and with others.
Superior customer service and communication skills.
Must be able to push, pull, lift and carry 50+ pounds.
Frequently walks, bends, climbs, kneels, and extends reach to complete assigned tasks.
Possesses the physical ability to perform all of the above mentioned duties within a defined period of time.
Ability to work independently.
May be required to travel.
Use of personal vehicle may be required.
Able to work a flexible schedule.

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